Refund policy

Refund & Return Policy

Last Updated: May 6, 2026

At Leafy Market LLC / Expansion Pack, customer satisfaction is important to us. Because our products are fulfilled through third-party suppliers and fulfillment partners using DSers and AliExpress, the following refund and return terms apply to all purchases made through our store.

By placing an order, you agree to the terms outlined below.

Eligibility for Returns

We accept return and refund requests under the following circumstances:

  • The item arrived damaged

  • The item arrived defective

  • The wrong item was received

  • The item was significantly different from the product description

  • The package was lost in transit and confirmed undelivered by the carrier

To be eligible for review, customers must contact us within 7 days of delivery.

Non-Returnable Items

The following items are generally non-returnable unless defective or incorrect:

  • Customized or personalized items

  • Digital products

  • Opened collectible products

  • Trading cards removed from sealed packaging

  • Items marked as final sale

  • Products damaged through misuse or customer handling

Return Process

To request a return or refund, email:

info@expansionpackusa.com

Please include:

  • Full name

  • Order number

  • Description of the issue

  • Clear photos or videos showing the problem, if applicable

We may require additional information before approving a claim.

Return Shipping

Because many products ship directly from overseas suppliers, customers may not be required to physically return items in all cases.

If a return is approved and required:

  • Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrect.

  • Return instructions and shipping addresses will be provided by our support team.

Do not send items back without authorization.

Refunds

Approved refunds are typically issued to the original payment method within 5–10 business days after approval.

Refunds may be issued in the following situations:

  • Non-delivery confirmed by tracking

  • Supplier fulfillment failure

  • Damaged or defective products

  • Incorrect items received

  • Orders canceled before shipment processing

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped by our fulfillment partners, cancellation may no longer be possible.

Delayed Shipments

Delivery times provided at checkout are estimates only and are not guaranteed.

Under applicable U.S. consumer protection and FTC mail order regulations, if significant shipping delays occur, customers may be offered:

  • Updated shipping timelines

  • Store credit

  • Cancellation options where legally required

We are not responsible for delays caused by:

  • Customs processing

  • Carrier disruptions

  • Weather events

  • Supplier inventory shortages

  • Incorrect customer shipping information

Chargebacks

Customers agree to contact us first to resolve any issues before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in denied future purchases and supporting documentation being provided to payment processors.

Exchanges

We currently do not guarantee direct product exchanges due to supplier inventory variability. Replacement items may be offered depending on supplier availability.

Limitation of Liability

Leafy Market LLC / Expansion Pack is not liable for indirect, incidental, or consequential damages resulting from shipping delays, supplier issues, customs delays, or product misuse.

Contact Information

For refund or return requests, contact:

Leafy Market LLC / Expansion Pack
Email: info@expansionpackusa.com